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Surveys
2014
April
A
AMDP Travel CS
AMDP Travel CS
0%
Exit Survey
Dear Employee,
Customer Satisfaction is very essential to determine the customer’s satisfaction level therefore we have created this survey to receive feedback from our employees/customers.
Please indicate how satisfied you are with our services.
Regards,
Travel Department
DynCorp - ANP/MoI Development Program
Please check this box to continue...
*
Q1. What are your expectations from the travel Department? Circle all that is applicable to you.
Cheap travel
Best experience
Best guidance
Better facilities
Other
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Q2. How satisfied were you with how the support staff resolved your most recent travel problem? Kindly pay attention on the rating.
Very Dissatisfied (Poor)
Somewhat Dissatisfied (Not happy)
Neutral (Fair)
Somewhat Satisfied (Good)
Very Satisfied (Excellent)
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Q3. How long did it take to resolve your problem?
N/A
Within 7 days
More than 7 days
Within 24 hrs
Immediately
Q4. Please rate the travel department on the following attributes on a scale of 1 to 5. (5 being the highest):
1 (Poor)
2 (Not happy)
3 (Fair)
4 (Good)
5 (Excellent)
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Customer Service
*
Professionalism
*
Quality of Product i.e. Airlines and Hotel preferences, Dubai Visa etc.
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Satisfaction of Customer Needs
*
Price of Airfare and Hotels
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Q5. Overall, how satisfied are you with the Travel Department:
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
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Q6. Did the customer Service Representative at the counter provide accurate information as stipulated on the travel procedure?
Yes
No
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Q7. Are you satisfied with complete travel package and travel briefings being provided to you while out-processing for leave/R&R?
Yes
No
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Q8. Kindly share any good or bad experience you have encountered with Travel Department.
*
Q9. Do you have any suggestions for improving our services?
Thank you for taking the time to complete this survey. Your feedback is very important to us.
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