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  2. 2014
  3. April
  4. A
  5. AMDP TLS CS
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Exit Survey
 
 
Customer Satisfaction Questionnaire

Customer Satisfaction is very essential to determine the customer’s satisfaction level therefore we have created this form to receive feedback from our employees/customers.
 
 
 
 
Q1. What are your expectations from the TLS Department? Circle all that is applicable to you.
 
Quick response to TLS queries
 
Best experience
 
Best guidance on TLS matters
 
Other
 

 
 
 
Q2. How satisfied were you with how the support staff resolved your most recent TLS problem?
 
Very Unsatisfied
 
Somewhat Unsatisfied
 
Neutral
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Q3. How long did it take to resolve your problem?
 
More than 7 days and longer
 
7 days
 
2 days
 
Less than 24 hrs
 
Immediately
 
 
Q4. Please rate the TLS department on the following attributes on a scale of 1 to 5. 5 being the highest:
1 2 3 4 5
Customer Service
Professionalism
Satisfaction of Customer Needs
Quality of service
 
 
 
Q5. Overall, how satisfied are you with the TLS Department:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Q6. Did the customer Service Representative at the counter provide accurate information as stipulated on the TLS procedure?
 
Yes
 
No
 
 
 
Q7. Are you satisfied with TLS briefings being provided to you while in or out-processing for R&R?
 
Yes
 
No
 
 
 
Q8. Kindly share any good or bad experience you have encountered with TLS Department.
   
 
 
 
Q9. Do you have any suggestions for improving our services?