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2012
November
A
Amazon
Amazon
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Hello:
You are invited to participate in our survey. In this survey, approximately one person will be asked to complete a survey that asks questions about the quality of our customer service. It will take approximately 5 minutes to complete the questionnaire.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support.
How satisfied are you with the products that you ordered?
Extremely Satisfied
Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Dissatisfied
Are you likely to buy from us again in the future?
Yes
Neutral
No
What would you recommend we improve on to make your experience a better one.
How long did you have to wait in order to contact one of our representatives?
Contacted Instantly
5-10 Minutes
20-30 Minutes
An Hour
How did you get in touch with the customer service representative?
Phone
Internet
In Person
Through a 3rd Party
How long did it take for the representative to solve your problem?
Solved problem instantly
Over an hour
Over a day
Several days
Problem was never resolved
Did you have to contact customer service multiple times in order to have your problem solved?
Yes
No
Did the customer service representative follow-up on your call if your problem was not solved?
Yes
No
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