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Customer Satisfaction Survey 2011
Amadeus Sudani
Jun 2011
Dear Travel Agent
Amadeus is continually striving to improve the services and products offered to its clients. With this in mind we would be grateful if you would complete our Customer Satisfaction Survey.
This year and in line with our efforts to streamline processes and programs for our customers by using interactive technologies, Amadeus is now able to offer this Customer Satisfaction Survey via the Internet.
In case you face any problems while trying to complete the on-line survey kindly contact our Sales Manager Mr Abraham Cheafi on 0912398747 or by e-mail [email protected]
Your responses to the survey are completely confidential. No one’s individual responses will be tracked or reported.
At the end of this exercise we will be able to share with you some of the results and our Improvement Plan.
I would like to thank you in advance for your participation in this survey, and look forward to receiving your response before 16 Jun 2011
Sincerely,
Abdelazim Mahdi
General Manager
Amadeus Sudan
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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Please answer the following questions thinking of your personal experience with Amadeus services
A. Taking everything into consideration, please rate the overall quality of the service provided by Amadeus Sudan during 2010
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| B. Now please explain why you rate Amadeus in this way: | | |
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C. For each of the following questions, please indicate how important is it to you & also indicate your opinion of Amadeus’ performance
1-Being able to get through to our customer support desk quickly
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2-Help desk staff returning calls as promised
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| 3. Ability of Help Desk support agents to identify your problems and provide you with answers that are easy to understand |
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| 4. Reaching a Help Desk staff during weekends and holidays & in case of emergencies |
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5. Training sessions being relevant to your needs and expectations
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| 6. Handling complaints quickly and professionally |
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| 7. Being friendly and courteous |
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| 8. Treating you as a valued customer |
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| 9.Offering IT solutions supported by operational excellence |
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| 10. Working with you in partnership and understanding your business needs |
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| 11. Sales and marketing management regular visits |
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| 12. Suggesting creative solutions that help improve your business |
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| 13. Sales Manager ability to demonstrate the value/benefit of solutions offered |
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| 14.Sales & Marketing overall performance |
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| 15. Help Desk & Technical Support overall performance |
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| D. Which of the following statements would you apply to Amadeus…? (One answer ONLY) |
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| E. Do you have any suggestions as to how Amadeus can improve its service as your Technology Partner? Please write your suggestions below: | | |
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