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  1. Surveys
  2. 2016
  3. April
  4. A
  5. ALTECHNA
0%
Exit Survey
 
 
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the products and service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,
Altechna Team
 
 
 
* Where are you from?
   
 
 
 
* How long have you been a customer of Altechna?
 
Less than six months
 
Six months to a year
 
1 – 2 years
 
2 – 5 years
 
More than 5 years
 
I haven’t made a purchase yet
 
 
 
* How likely are you to purchase any of our products again?
 
Extremely likely
 
Very likely
 
Somewhat likely
 
Not so likely
 
Not at all likely
 
 
 
* Which of the following words would you use to describe our products? Select all that apply.
 
Reliable
 
High quality
 
Useful
 
Unique
 
Good value for money
 
Overpriced
 
Impractical
 
Poor quality
 
Unreliable

 
 
 
* How well do our products meet your needs?
 
Extremely well
 
Very well
 
Somewhat well
 
Not so well
 
Not at all well
 
 
 
* How responsive have we been to your questions or concerns about our products?
 
Extremely responsive
 
Very responsive
 
Somewhat responsive
 
Not so responsive
 
Not at all responsive
 
Not applicable
 
 
 
* The process of getting my problem resolved was
 
Very satisfactory
 
Somewhat satisfactory
 
About average
 
Somewhat unsatisfactory
 
Very unsatisfactory
 
 
 
* What are the most important criteria when choosing a supplier? Select all that apply.
 
Price
 
Quality
 
Delivery time
 
Popularity
 
Your loyalty to a certain brand
 
Recommendations
 
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Please select rating for statements about our company from 1 to 5.
1 - totally disagree/ not important, 5- totally agree/very important.
1 2 3 4 5
* Altechna staff communicates openly and honestly.
* Altechna is looking for mutual benefit (win-win solutions).
* You trust Altechna staff.
* Altechna values customer’s loyalty.
* Recently, your loyalty to Altechna has increased.
* Long - term customers are important for Altechna.
* Altechna seeks the highest standards.
* Altechna aims to be the market leader in photonics.
* Altechna offers innovative solutions.
* Level of Altechna service is better than average.
 
 
Select rating for statements about Altechna brand. (1- totally disagree, 5- totally agree)
1 2 3 4 5
* Altechna brand is the best in the category of the offered products.
* Most of the brands are better than Altechna brand.
* Altechna brand suites my needs better than other brands in this field.
* Altechna brand satisfies my expectations.
* Altechna brand guarantees satisfaction.
 
 
 
* If you purchased our products via local distributor, how satisfied or dissatisfied are you with our sales representative?
 
Not Applicable
 
Very satisfied
 
Somewhat satisfied
 
Neither satisfied nor dissatisfied
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
Do you have any other comments, questions or concerns?