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Exit Survey
 
 
Do you know what is SPANMS?
 
Yes
 
No
 
 
 
Do you need SPANMS in your division/department?
 
Yes
 
No
 
 
 
Do you use SPANMS in your division/department?
 
Yes
 
No
 
 
 
How often do you use SPANMS in your division/department?
 
Always
 
Sometimes
 
Never
 
 
 
Is SPANMS important in your daily jobs?
 
Important
 
Not Important
 
 
 
What do you think about SPANMS?
 
Comprehensive
 
General
 
No use at all
 
 
 
Overall, how favorable or unfavorable is your opinion of SPANMS?
 
Poor
 
Fair
 
Good
 
Very good
 
Excellent
 
 
How important are each of the following in your decision to use SPANMS?
Poor Fair Average Good Excellent
Assists in daily job
Shorten call handling
Ease troubleshooting steps
Sufficient information
 
 
How satisfied are you with the following:

Note: You may refer to SPANMS.
Click "Search"->type any ID in "Login ID"->Click "Open troubleshooting"
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Dashboard
Customer Profile
Session
Access Network
Speed Test
VoBB
Event
Track
E2E Topology
 
 
 
How satisfied are you with the functionality of "Equipment" in SPANMS?

Note: You may refer to SPANMS.
Click "Navigate"->type any NE in "Search Column"
 
Very Unsatisfied
 
Unsatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
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