This free survey is powered by
  1. Surveys
  2. 2013
  3. July
  4. A
  5. AlertSite Customer Feedback

AlertSite Customer Feedback

AlertSite Customer Feedback
0%
Exit Survey
 
 
Customer experience is a top priority at AlertSite by SmartBear. We care about every user and whenever a customer chooses not to renew their AlertSite subscription we want to know what, if anything, we could be doing better.

We are very grateful for the opportunity we had to serve you needs and really value your feedback.
 
 
 
How long were you an AlertSite customer?
 
Less than 1 year
 
1-3 years
 
4-6 years
 
7+ years
 
 
 
Please check off all the reason(s) for ending the relationship with AlertSite by SmartBear:
 
Product Functionality or Capability
 
Budget / Price
 
Poor Customer Service
 
Project ended; No use for services
 
Organizational Change / Merger

 
 
How satisfied or dissatisfied were you with...
Price Paid versus Value Offered
AlertSite ability to meet your requirements
AlertSite Support / Customer Care
 
 
 
How are you monitoring now?
 
Using Another Monitoring Service
 
Internal Monitoring Solution
 
No Longer Monitoring
 
 
 
Which solution are you using?
 
CatchPoint
 
Compuware (Gomez)
 
Keynote
 
Neustar Webmetrics
 
Pingdom
 
 
How likely would you be to...
Very Unlikely Unlikely Neutral Likely Very Likely
Re-consider buying AlertSite again?
Recommend AlertSite to colleagues and friends?
Consider other SmartBear solutions?
 
 
 
Is there anything else you would like to share with us?
   
 
 
 
Thank you for your feedback. We will be happy to send you a Starbucks gift card or make a contribution to Make a Wish Foundation in your name upon completion.
 
Starbucks
 
Make a Wish Foundation
 
Please enter your email address for confirmation.