Al Ghurair Exchange : Customer Satisfaction Survey

Dear Customer,
We are conducting a survey to improve our perception with you. Kindly give us few minutes from your valuable time. The exercise will help us in identifying our area of improvement and help you serve better.

1. Name :

2. Nationality :

3. Your Monthly Income(Please choose one)?

Less than 5,000

5,000 - 10,000

10,000 - 15,000

15,000 OR More

A - Reputation & Image

1. How do you rate Al Ghurair Exchange(Please choose one)?

Excellent

Good

Satisfied

Poor

2. Why do you prefer Al Ghurair Exchange(Please choose one)?

Reliability

Customer Service

various Products & Service Offered

Location & Timings

Rates & Charges

3. In meeting our commitments how do you rate us(Please choose one)?

Excellent

Good

Satisfied

Poor

B - Product & Service Value

1. Which Product & service you Normally use at Al Ghurair Exchange(please choose one)?

2. How do you rate our product & services with competitors in the market?

Excellent

Same Standard

Good

Poor

3. Do you think our product & Services give you value for your money?

Too Much

Some What

Yes

No

C - Product & Service Delivery

1. What was the time taken to complete your transaction at Al Ghurair Exchange?

	Less than 5 minutes	Less than 10 minutes	Between 10 - 20 minutes	Between 20 - 30 minutes	More than 30 minutes
How much time taken to complete your transaction

2. Is the waiting time acceptable to you?

Yes

No

3. Are you satisfied with the neatness, health and safety standards of the branch?

Yes

No

D - Customer Service, relationship and Support

1. How do you rate the followings for Al Ghurair Exchange (please choose one)?

E - Customer Loyalty & Engagement

1. How often you avail our services?

2. How long have you been using our services?

3. Would you recommend Al Ghurair Exchange to others?

Yes

No

4. To serve you better in future what factors you think we should focus more on?