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  1. Surveys
  2. 2014
  3. August
  4. A
  5. AirTemp Mechanical Customer Satisfaction Survey
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Dear Valued Customer:



As the Office Manager of AirTemp Mechanical Services, I want to thank you for giving us the opportunity to be of service to you. At AirTemp Mechanical we are dedicated to providing the highest quality service to our customers. Your feedback is very important to us and will greatly help us serve you better. Please take a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.




Sincerely,

Nadia Lalmansingh
Office Manager
AirTemp Mechanical Services
 
 
 
 
In thinking about your most recent experience with AirTemp Mechanical, was the quality of service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your HVAC/R issue resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
 
How satisfied are you with the service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe why you are not satisfied with the product?
   
 
 
Service Technician


The following questions pertain to the Technician that was assigned to your service call. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
The Technician was very courteous and professional
The Technician was very knowledgeable in diagnosing and resolving the issue
The Technician was able to provide helpful answers to questions
 
 
How likely are you to recommend AirTemp Mechanical Services to other business associates and acquaintances? Please type either "Very Likely" "Somewhat Likely" or "Not very Likely"
   
 
 
The Process


The following questions pertain to the process by which your most recent service was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
My phone call was quickly transferred to the person who best could answer my question
The service response time was satisfactory
I will continue to choose AirTemp Mechanical Services for my HVAC/R needs.
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by AirTemp Mechanical including customer service, response time, and cost; how satisfied are you with AirTemp Mechanical Services?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will use your input to help us better serve our customers in the future.

If you have any comments or concerns about this survey please Contact: -


AirTemp Mechanical Services

Ms. Nadia Lalmansingh

43 15th Street

Brooklyn, NY 11215
Tel: 718-219-4063 Fax: 347-463-9707
Email: [email protected]

 
 
Your feedback is important to us. We appreciate your Business. Thank You!
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