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Airtel has provided the value I am looking for
 
Strongly Agree
 
Somewhat Agree
 
Neutral/undecided
 
Somewhat disagree
 
Strongly disagree
 
 
 
You are happy to spend your current budget for Communication on Airtel services
 
Strongly agree
 
Somewhat agree
 
Neutral/Undecided
 
Somewhat Disagree
 
Strongly Disagree
 
 
 
Airtel Products meet all my needs adequately
 
Strongly agree
 
Somewhat agree
 
Neutral/ Undecided
 
Somewhat Disagree
 
Strongly Disagree
 
 
 
My Airtel Key Account Manager is Knowledgeable and professional
 
Strongly agree
 
Somewhat agree
 
Neutral/Undecided
 
Somewhat Disagree
 
Strongly Disagree
 
 
 
How long does it take Airtel to resolve your issues?
 
1 business day
 
2-5 business days
 
5-10 business days
 
More than 2 weeks
 
Can't remember
 
 
 
Which of these telecommunication key performance indicators rates first with you and would surely affect your spending on telecommunication?
 
Customer Relationship
 
Price
 
Coverage
 
Network Quality
 
Product
 
 
 
What is the most common challenge you experience on the network?
 
Billing
 
Roaming
 
Coverage
 
Network Quality
 
Dropped calls
 
 
 
My Airtel Key account manager keeps in touch with me and has established a good relationship
 
Strongly agree
 
Somewhat agree
 
Neutral/ Undecided
 
Somewhat disagree
 
Strongly disagree
 
 
 
My Airtel Key account manager visits or calls once a week
 
Agree
 
Disagree
 
 
 
Please rate the overall Airtel Corporate Account Management
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
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