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Exit Survey
 
 
Please mark your appropriate stakeholder profile (you want to respond as)
 
Air Carriers
 
Airport Access Providers
 
Airport Administration
 
Airport Investors
 
Airport Suppliers
 
Business Organizations
 
Concessionaires
 
Control Authorities
 
Employees
 
General Aviation
 
Interest Groups
 
Passengers
 
Service Providers
 
Others
 
 
 
ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
12345N/A12345N/A
Air Transportation Capacity (e.g. airlines size, aircrafts size, routers offered, number of seats, influence on any other activity, etc.)
Airport Terminal Access (ground transportation, parking facilities, service supply access influence on any other activity, etc.)
Airport Terminal Capacity and Facilities (e.g. range of facilities offered, security, spaces provided, ambience, environmental awareness, influence on any other activity, etc.)
Airport Terminal Movement (e.g. volume of passengers and attendance, movement flow, influence on any other activity, etc.)
Baggage Processing (e.g. time utility, baggage reclaim, influence on any other activity, etc.)
Check-In Processing (e.g. waiting time, efficiency of staff, influence on any other activity, etc.)
Passenger Connections (e.g. transfer facilities, ease of finding the way, flight information, walking distances, ease of making connections with other flights, time utility, influence on any other activity, etc.)
Punctuality and Regularity for Airlines and Airport Services Provided (e.g. influence on any other activity).
Revenue Generation (e.g. turnover economic activity, influence on any other activity, etc.)
Service Providers Capacity (e.g. time utility and efficiency, influence on any other activity, etc.)
 
 
What is your overall PERCEPTION about the quality of service supplied by the airport service suppliers listed below:
Very Poor Poor Fair Good Very Good N/A
Airport Administration
Air Carriers
Concessionaires
Control Authorities (e.g. UK Border Force, HMRS)
Service providers
 
How do you WEIGHT the importance of the quality of service supplied by the airport service suppliers listed below:
Not Important Somewhat Important Important Very Important Extremely Important N/A
Airport Administration
Air Carriers
Concessionaires
Control Authorities
Service providers
 
 
 
How long have you had experienced of the airport?
 
More than 10 years
 
Between 7 and 10 years
 
Between 4 and 7 years
 
Between 1 and 4 years
 
Less than 1 year
 
 
How often do you experience the airport (at least)?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
More Than a Year
 
 
How often do you experience other(s) airports?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
More Than a Year
 
 
 
Gender
 
Male
 
Female
 
 
Age
 
18-24
 
25-34
 
35-44
 
45-54
 
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