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Thank you for your participation in this survey on behalf of the Transportation Research Board Airport Cooperative Research Program. The goal of the survey is to gather information about specific aspects of airport family assistance following an aviation accident or incident. We anticipate the survey taking 10 - 20 minutes of your time.
For each question, you will identify concerns, challenges and share what you found helpful based on your experience at the airport. Your responses will aid in the development of a family assistance guidebook designed to provide airports with best practices and recommendations for these services.
We are respectful of the impact this incident may have caused in your life and do not take lightly your willingness to take part in this project. We sincerely appreciate your participation. |
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* Prior to participating in this interview, please read and sign the Research Consent form which was emailed to you. By agreeing to the below, you state you have read the form and consent to the study. |
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* Please inform us of the aviation accident or incident you or your loved one(s) was affected by: |
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* What description below best describes your situation? |
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If you are comfortable, please share with us the name of your loved one. Feel free to include anything you'd like for us to know. | | |
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| If you are comfortable, please share with us any details about your loved ones accident or incident. | | |
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| Please share with us, how did you learned of your loved one's accident? | | |
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| What immediate actions did you take after learning about the accident? | | |
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* Upon hearing the news of your loved one's accident, did you visit or transit through an airport? |
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If yes, which airport (name and location) and the role the airport? Please list all airports you visited. (e.g., the airport where the accident occurred, airport of origin/destination, connecting airports in transit) |
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| When you arrived at the airport what was your impression? (If you visited more than one airport, please share all of your experiences.) | | |
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| Once inside each airport, what was your impression? (please indicate which airport if you visited more than one) | | |
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Once inside the airport, can you recall special signage or direction? |
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If so, please describe the language displayed on the sign? |
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Once inside the airport, were there airport personnel waiting to greet you? |
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If so, what was their process of support and was it helpful? |
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Once inside the airport, where did you go? |
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Did the airport/airline open a friends and relative center (FRC)? |
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If you visited the FRC, did you (Select all that apply)? |
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Who provided the informational briefings? (Select all that apply) |
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If an off-airport Family Assistance Center was opened, how did you learn about it (Select all that apply)? |
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If the media was present at the airport, were they kept away from the families? |
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Tell us about your immediate needs at the airport; do you feel those needs were addressed? |
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| While at the airport, what services and/or support met your needs at that time? | | |
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| What services or support do you feel were missing at the time? And please mention, what recommendations you have to address those concerns. | | |
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| What recommendations do you have for airports to consider in meeting the needs of future aviation disaster survivors’ and victims’ families? | | |
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| Please share with us the name and relationship of your family member/loved one. | | |
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| If you are comfortable, please tell us about your family member/loved one. | | |
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| How did you learn about the accident? | | |
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| What immediate actions did you take after learning about the accident? | | |
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* Upon hearing the news of your loved one's accident, did you visit an airport? |
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If yes, which airport(s)? (e.g. airport where the accident occurred, airport of orgin/destination, connecting airport in transit.) |
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| Upon arrival at the airport, what was your impression? | | |
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Upon arrival at the airport, can you recall special directions or signage? |
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If so, what was the messaging? |
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Upon arrival at the airport, were there airport personnel waiting to greet you? |
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If so, what was their process of support and was it helpful? |
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Upon arrival at the airport, where did you go? |
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Did the airport/airline open a friends and relatives center (FRC)/gathering room? |
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If you visited the FRC, did you (Select all that apply)? |
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If an off-airport Family Assistance Center was opened, how did you learn about it (Select all that apply)? |
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| Where did you reunite with your loved one? | | |
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If the media was present at the airport, were they kept away from the survivors and their families/loved ones? |
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While at the airport, do you feel your immediate needs were addressed? |
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| While at the airport, what services and/or support met your needs at that time? | | |
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| What services and/or support did you feel were missing? And please mention, what recommendations you have to address those concerns. | | |
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| What recommendations do you have for airports to consider in meeting the needs of future aviation disaster survivors’ and victims’ families? | | |
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| Please share with us about the accident and the information surrounding it. | | |
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| Please share the immediate situation after impact. | | |
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Were you able to walk away from the aircraft? |
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If so, please share about that experience and the situation at the time. If not, please share about that experience. |
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Were you taken to a passenger gathering area? |
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If so, please share more about that experience. If not, please share about where you waited in the aftermath. |
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Did you receive basic assistance following your accident (Select all that apply)? |
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Who collected your personal contact information following the accident (Select all that apply)? |
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| How did you obtain transportation to reach your destination? | | |
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Were you transported to the hospital? |
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If so, please share what you can recall of that experience. |
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What emergency response personnel did you interact with? (Select all that apply). |
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Did you understand the role of the medical response at the airport and the triage system being used? |
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If so, what was your impression of the medical response and the triage system? What would assist individuals in the future during this time? |
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Did you enter into the airport following your accident? |
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If yes, please share with us some of the following: Where did you go? How long do you recall staying? What services were offered to you? What was your impression? If no, is there a specific reason as to why you did not go in? |
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| Tell us about your immediate needs at the airport. | | |
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Do you feel those needs were addressed? |
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| While at the airport, what services and/or support met your needs at that time? Also, please mention how you reunited with your loved ones. | | |
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| What services and/or support did you feel were missing? Also please mention, what recommendations you have to address those concerns. | | |
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| What recommendations do you have for airports to consider in meeting the needs of future aviation disaster survivors and affected families? | | |
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Airport Cooperative Research Program
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* Would you be willing to share your insights/experience/advice as part of a training and/or guidebook case study? |
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If yes, please share with us your name and email address for potential follow-up. |
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* Would you be willing to share your insights in a short video interview? Please note that videotaping for those selected will conclude at the end of October 2015. If you are answering this survey after October 31, 2015, we appreciate your willingness to participate and value your written input, but we are no longer seeking on-camera statements. |
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Please place your name and email address below. Thank you. |
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* Are there any aspects of the interview process from initial contact through the procedural flow of the discussion today that you would recommend changing? |
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Please share your recommendations below. |
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