This free survey is powered by
  1. Surveys
  2. 2014
  3. November
  4. A
  5. airline
0%
Exit Survey
 
 
Did you take HongKong Airlines in the past two years?
 
Yes
 
No
 
 
My Desired Service Level Is
1 (lowest) 2 3 4 5 6 7(highest) N/A
Airline Website Enable me to book flights conveniently.
Airline Website Provide me timely and concise information.
Airline Website is user friendly.
Accessibility of Call Centre.
Attentiveness of the agent of Call Centre.
Effectiveness of handling request of Call Centre.
Efficiency of check-in procedures.
Queuing time of check-in services.
Promptness of delivering baggage.
The quality of inflight meal.
Courtesy/Friendliness of the flight attendant.
Variety of entertaining equipment.
 
 
 Perceived Service Performance Level
1(lowest) 2 3 4 5 6 7(highest) N/A
Airline Website Enable me to book flights conveniently.
Airline Website Provide me timely and concise information.
Airline Website is user friendly.
Accessibility of Call Centre.
Attentiveness of the agent of Call Centre.
Effectiveness of handling request of Call Centre.
Efficiency of check-in procedures.
Queuing time of check-in services.
Promptness of delivering baggage.
The quality of inflight meal.
Courtesy/Friendliness of the flight attendant.
Variety of entertaining equipment.
 
 
 
In which cabin are/were you seated?
 
Economy
 
Business
 
 
 
Age
 
18-25
 
25-35
 
35-45
 
45 or above
 
 
 
Sex
 
Female
 
Male
 
Share This Survey:          Survey Software Powered by QuestionPro Survey Software