Airfreight Industry Key Buying Factors

Hello: You have been invited to participate in a survey that will help us expand our knowledge of what your company values the most when choosing an airfreight carrier. Our aim is to identify the aspects we should focus on in order to add the most value to your organization.

As one of our most important clients, your opinion is extremely important to us. We thank you for allocating some of your time to complete this survey. The survey should take approximately 10 minutes to complete.

* What is the name of the organization you currently work for?

* In what country are you located?

* Does your company have a group of "core carriers" with whom it prefers to do business?

Yes

How are you part of the decision making process for choosing the airlines that are part of the "core carriers"?

I have no input in the decision

I give some input towards the final decision

I help reach the final decision as part of a group

I make the final decision with the input from others

I am the sole decision maker

* What is your role on the day-to-day decision making process for choosing an airfreight carrier?

I have no input in the decision

I give some input towards the final decision

I help reach the final decision as part of a group

I make the final decision with the input from staff/management

I am the sole decision maker

* Choose the 7 most important characteristics you consider when choosing an airfreight carrier

* Please tell us how important these characteristics are for you by awarding 100 points among them. The more points you award to a particular characteristic, the more important it is when selecting an airfreight carrier.

EASE OF DOING BUSINESS: Effective booking process

EASE OF DOING BUSINESS: Effective collection process

EASE OF DOING BUSINESS: Effective negotiation process

EASE OF DOING BUSINESS: E-tools: e-Booking, e-AWB, e-rates, etc

ECONOMICS: Competitive payment terms

ECONOMICS: Competitive pricing

ECONOMICS: Incentives program

GENERAL OFFERING: Flexibility to accommodate different types of requests

GENERAL OFFERING: Innovative solutions

GENERAL OFFERING: Product portfolio: Ability to move different types of cargo

INFORMATION: Reliable tracking services

ITINERARY: Access to capacity in peak seasons

ITINERARY: Offline destinations offered

ITINERARY: Online destinations offered

ITINERARY: Schedule and frequencies of service

RECEPTION AND DELIVERY: Short cut-off times

RECEPTION AND DELIVERY: Short delivery times

RECOVERY: Agile resolution when a problem occurs

RECOVERY: Proactive notification when a problem occurs

RELATIONSHIP: Formality and professionalism

RELATIONSHIP: Long term relationship with airfreight carrier (actual or potential)

RELATIONSHIP: Rewards program

RELIABILITY: Consistency in services delivered (global standards)

RELIABILITY: High FAB

RELIABILITY: Maintain conditions of cargo as rendered

SALES FORCE: Accesible sales team

SALES FORCE: Knowledgeable sales team

SALES FORCE: Timeliness: Short response times to requests

${OtherAnswer}

Values must add up to 100

* We would like to know your level of satisfaction regarding the characteristics you value the most as delivered by us and our main competitors. Please choose the 2 airfreight carriers you are most familiar with from the following list; choose the last 2 options of the list if you do not want to talk about specific competitors.

How would you rate the overall performance to and/or from Latin America of the following airfreight carriers:

Please rate how satisfied you are with the "booking process" of the following airfreight carriers:

Please rate how satisfied you are with the "collection process" of the following airfreight carriers:

Please rate how satisfied you are with the "negotiation process" of the following airfreight carriers:

Please rate how satisfied you are with the "e-tools" of the following airfreight carriers:

Please rate how satisfied you are with the "payment terms" of the following airfreight carriers:

Please rate how satisfied you are with the "pricing" of the following airfreight carriers:

Please rate how satisfied you are with the "incentives program" of the following airfreight carriers:

Please rate how satisfied you are with the "flexibility to accommodate different types of cargo" of the following airfreight carriers:

Please rate how satisfied you are with the "innovative solutions" of the following airfreight carriers:

Please rate how satisfied you are with the "product portfolio: ability to move different types of cargo" of the following airfreight carriers:

Please rate how satisfied you are with the "tracking services" of the following airfreight carriers:

Please rate how satisfied you are with the "access to capacity in peak seasons" of the following airfreight carriers:

Please rate how satisfied you are with the "offline destionations" of the following airfreight carriers:

Please rate how satisfied you are with the "online destinations" of the following airfreight carriers:

Please rate how satisfied you are with the "schedule and frequencies of service" of the following airfreight carriers:

Please rate how satisfied you are with the "cut-off times" of the following airfreight carriers:

Please rate how satisfied you are with the "delivery times" of the following airfreight carriers:

Please rate how satisfied you are with the "resolution time when a problem occurs" of the following airfreight carriers:

Please rate how satisfied you are with the "proactive notification when a problem occurs" of the following airfreight carriers:

Please rate how satisfied you are with the "formality and professionalism" of the following airfreight carriers:

Please rate how satisfied you are with the "relationship with the airfreight carrier" of the following airfreight carriers:

Please rate how satisfied you are with the "rewards program" of the following airfreight carriers:

Please rate how satisfied you are with the "consistency in services delivered (global standards)" of the following airfreight carriers:

Please rate how satisfied you are with the "Reliability: FAB" of the following airfreight carriers:

Please rate how satisfied you are with the "maintaining of conditions of cargo as it was rendered" of the following airfreight carriers:

Please rate how satisfied you are with the "accessibility of sales team" of the following airfreight carriers:

Please rate how satisfied you are with the "sales team knowledge" of the following airfreight carriers:

Please rate how satisfied you are with the "timeliness: response times to requests" of the following airfreight carriers:

Please rate how satisfied you are with the "${OtherAnswer}" of the following airfreight carriers:

Thinking about your company's general behavior when choosing an airfreight carrier, please select how much you agree/disagree with the following sentences:

* How would you describe your company culture in a short phrase?

* After everything you have mentioned, is there anything you would recommend LAN Cargo to do in order to increase your preference?