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  5. AireBeam Service SUrvey

AireBeam Service SUrvey

AireBeam Broadband Satisfaction Survey
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Hello:
As the owner of AireBeam, I want to know your candid opinion of how you think we performed both in setting up and then executing the recent service call we completed for you.

Your participation in this study is completely voluntary. The information is for my consumption only and I will share the results with our staff so that we continue to learn from your comments.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me, Gregory A. Friedman, at by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking "I Agree" and then the Continue button below.

 
 
 
 
Did we arrive within the 4 hour window of the stated appointment time?
 
Yes
 
No
 
 
 
Did you find our field service technician to be personable and polite?
 
Yes
 
No
 
 
 
If you had any questions, were you able to ask them and did you receive answers that satified you?
 
Asked questions - satisfied with all answers
 
Asked questions - satisfied with most answers
 
Asked questions - received inadequate reply
 
Had Questions but wasn't given a change to ask them
 
No Questions
 
 
 
Are you satisfied with the quality of the work that we performed?
 
Very Satisfied
 
Moderately Satisfied
 
Some disappointment
 
Dissatisfied
 
 
 
Did we resolve all of the issues that you to presented us?
 
Yes - all
 
Most
 
Some
 
None
 
 
 
Please give us your Comments/Suggestions:
   
 
 
 
Would you recommend us to others?
 
Definitely
 
Not so sure
 
No
 
 
 
If you would like me to contact you, please provide your Email Address:
   
 
Satisfaction Survey for AireBeam Broadband
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