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Accessibility of Support Personnel:
Technical Support |
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Accessibility of Support Personnel:
Account Manager/Customer Relations Specialist |
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Problem/Incident Management Competence:
Troubleshooting Effectiveness |
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Problem/Incident Management Competence:
Rapid Escalation of Issues |
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Responsiveness:
Speed of responses from Technical Support
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Responsiveness:
Speed of responses from Account Manager/Customer Relations Specialist |
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| Time to resolutions from Technical Support |
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| Time to resolution from Account Manager/Customer Relations Specialist |
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| Accuracy of response from Technical Support |
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| Accuracy of response from Account Manager/Customer Relations Specialist |
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