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  1. Surveys
  2. 2014
  3. April
  4. A
  5. Air Aisa Sevices Satisfaction Survey
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Questions marked with an * are required Exit Survey
 
 
* Have you travelled with Air Asia before? (if no, questionnaire is ended)
 
YES
 
NO
 
 
 
What is your purpose of travel?
 
Business
 
Leisure
 
 
 
Why did you choose to travel with Air Asia?
 
I have travelled with Air Asia before and I loved the experience.
 
There are a fare promtion.
 
The fares are reasonable.
 
The time of the flight was what I want.
 
The destination was what I want.
 
Recommendation by relatives / friends.
 
Other
 
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Baggage Allowance
Online Booking Platform
Flight Schedule
Destination Network
Competitive Fare
In-Flight amenities
 
 
 
Please allocate 100 points on how you satisfied to Air Asia:
Baggage Allowance
Online Booking Platform
Flight Schedule
Destination Network
Competitive Fare
In-Flight amenities
0
 
 
 
How satisfied are you with your Air Asia experience?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How likely are you to travel with Air Asia again?
 
Very Likely
 
Somewhat Likely
 
Neutral
 
Somewhat Unlikely
 
Very Unlikely
 
 
 
What is your gender?
 
Male
 
Female
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
Which category best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 - $104,999
 
$105,000 - $119,999
 
$120,000 or more
 
Prefer not to answer