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  2. 2014
  3. February
  4. A
  5. AIM Review
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Exit Survey
 
 
All Battersea AIM Users,



Over the past few weeks I have had the chance to meet and talk to allot of you with regard to AIM (Apologies for those I haven't made it to yet). As allot of you will know I have been asked to review the AIM system and where it is doing well and were it may be having problems.We are sending out this survey in order to collect clear and accurate data on the system across all sites. PLEASE answer the questions honestly and with as much detail as you can. (THERE IS NO CORRECT ANSWER!!) The information you give will help us to see where things could be improved with AIM and as a result make improvements to benefit both the staff and the animals. This is the chance to give your feedback and help highlight things that work well and those that don't so please take the time to complete it fully, honestly and in as much detail as possible.




All responses will remain confidential and secure. Thank you in advance for your valuable insights.




Natasha



Please contact [email protected] with any questions.


If you received this email and you have no involvement with AIM please email me and let me know.
 
 
 
* First Name : 
* Last Name : 
Email Address : 
 
 
 
* Job Title / Volunteer role
   
 
 
 
* Which department does your Role fall under?
 
Pre admission
 
Intake department
 
Front Desk
 
Tealby
 
Re-homing
 
Volunteer
 
Fostering
 
Cattery
 
Clinic
 
K9 Welfare
 
Communications
 
Community Liaison
 
Fundraising
 
Other
 
 
 
 
* Which site are you based at?
 
BDCH
 
BBH
 
BOW
 
 
 
* If You are responsible for activities on other sites (not the site you are based on) please select them below or select N/A.
 
BDCH
 
BOW
 
BBH
 
N/A

 
 
 
* Are you one of the AIM Champions ?
 
Yes
 
No
 
Not sure.
 
 
 
* On average how long does it take you to Log into your computer.
 
N/A
 
Under 2 mins
 
2-5 mins
 
5-10 mins
 
10- 15 mins
 
More than 15 mins
 
 
 
* When using AIM do you use logins other than your own?
 
 
 
* If you use logins other than your own. please select why from the following (you can select more than one) if you selected Never from the above please select N/A from the list
 
Its quicker than changing the log in
 
I don't have my own log in
 
I don't have the permissions to access information I need.
 
N/A
 
Other
 

 
 
AIM Training received
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Didn't Receive training N/A
* AIM basic Training
* Amount of Training Received
* Training in relation to your role specifically
* How to run Reports
* Quality of training
* Notes from Training
 
 
 
Further comments in relation to training:
   
 
 
 
* If you started after AIM went live how long did it take to get your login details (access to AIM) ?
 
N/A
 
Day I started
 
within the first week
 
1-2 weeks
 
more than 2 weeks
 
 
 
* If you started after AIM went live who trained you?
 
N/A
 
AIM Champion
 
Member of your Team
 
No Training
 
Other
 
 
 
 
* Would you feel confident in Training someone new how to work AIM correctly?
 
Yes
 
No
 
 
 
* When choosing where to enter information into AIM when there are multiple locations that it could be entered (e.g. logging phone calls) do you enter it based on -
 
N/A
 
where you were told to from the training course (Cloud Symphony training)
 
Where another member of your team told you to
 
Where you were trained to (not Cloud Symphony training)
 
Based on your best Judgement
 
Other
 
 
 
How do you find doing the following on AIM (you can select more than one)
Very difficult Difficult Time consuming Complicated Average Easy N/A Very Easy
* Imputing information
* Finding information
* Running Reports
* Navigating the system
 
 
 
Further comments in relation to the above question.
   
 
 
 
* Do you find it easy to get access to a computer when you need it?
 
Yes
 
No
 
N/A
 
 
 
If you answered No to the above question how long do you normal have to wait to get access to a computer?
 
N/A
 
Less than 10 mins
 
10-15 mins
 
15 - 30 mins
 
30-45 mins
 
45 - 60 mins
 
More than an hour
 
 
 
* How long do you spend on AIM each day?
 
My role doesn't involve AIM
 
Less than an hour
 
1-2 hours
 
3-4 hours
 
5-6 hours
 
6 or more hours
 
 
 
* Has AIM increased your workload or decreased it (in comparison of the total time spend on both the old IT system time and paper completion time added together)
 
Increased it
 
About the same
 
Decreased it
 
N/A
 
 
 
If you answered "increased it" in the previous question please explain why.
   
 
 
 
What are the process from below that are unduly time consuming? (you can select more than one)
 
None
 
Imputing data
 
Finding information on an animal
 
Finding records on the system
 
Duplication of data

 
 
 
* Please given more detail about your answer to the previous question.
   
 
 
 
* When entering information into AIM how often do you loose your work due to Multiple people being in the same record?
 
N/A
 
Never
 
Monthly
 
Weekly
 
Daily
 
 
 
* How often do you get times out of a record?
 
N/A
 
Never
 
Daily
 
Weekly
 
Monthly
 
 
 
* Do you find you reach the character restriction on some of the input boxes? (if yes please explain which input boxes this normally happens with.
 
Yes
 
No
 
N/A

 
 
 
If you answered yes to the above question please explain where on the system this happens.
   
 
 
 
* What do you feel about AIM is Over complicated and could be simplified (if nothing please enter N/A)
   
 
 
 
* How often do you lose access to AIM (you are unable to access the system at all) ?
 
Never
 
A few times a month
 
1-2 times a week
 
2 + times a week
 
Daily
 
 
 
* If you do lose access to AIM (above Question) How long do you normally loose access for? (select N/A where necessary)
 
N/A
 
less than 5 mins
 
5-10 mins
 
10-15 mins
 
15- 30 mins
 
More than 30 mins
 
 
 
* If you had a problem with inputting, retrieving or navigating on AIM in which order would you ask the following departments for assistance?

Please drag the list of departments below into the order that you would ask for help. with the first department you would ask at the top and the last one at the bottom.

Drag your choices here to rank them
     
     
     
    If you had to convey a message about an animal to someone in which order would you use the following methods? Please rank them with the first at the top and the last at the bottom
    Drag your choices here to rank them
       
       
       
      * Do you think there is a need for more hardware in your department - please select any that you think your department need more of and explain why.
       
      None Needed
       
      Desktop computers
       
      Touch Screen Computers
       
      Signature pads
       
      Chrome Books
       
      Tablets (if they worked not the nexus 7's)

       
       
       
      * If you answered yes to the above question please explain why more hardware is needed. If you entered None please enter N/A in the box.
         
       
       
       
      * Do you have any of the below that aren't being used?
       
      Desktop computers
       
      Touch Screen Computers
       
      Signature pads
       
      Chrome Books
       
      Nexus 7 Tablets
       
      None

       
       
       
      * What do you feel slows down the journey of an animal from intake to re homing? Or enter N/A where appropriate.
         
       
       
       
      * What changes on the system do you feel would make it easier and quicker to use. (please be specific for example - Not allowing two people to access the same record and the same time meaning that one of you will lose your work when you finish) or enter N/A where appropriate.
         
       
       
       
      * What paper documents are still used in your department? (please list all if none please write N/A)
         
       
       
       
      Outside of AIM which of the following do you still use in your department? (you can select multiples)
       
      White Board
       
      Excel sheets
       
      Other databases
       
      None
       
      Other

       
       
       
      From the documents paper or otherwise that you selected in the two questions above is the information from these documents recorded on AIM as well? Please explain why these other sources are used (E.G - Cant input into AIM because nowhere to input it)
         
       
       
       
      * Do you find different sites use AIM in different ways making it difficult to find information?
       
      Yes
       
      No

       
       
       
      * If you answered yes to the above question please explain how the system is used differently between sites. (If you entered No please write N/A)
         
       
       
       
      * Do you trust the information you get off AIM? (Excluding reports)
       
      Yes
       
      Most of the time
       
      No
       
       
       
      * If you answered No or Most of the time to the above question please explain what makes you distrust the information that AIM gives you. (Enter N/A if you answered yes to the above question)
         
       
       
       
      Do you know how to raise an IT ticket?
       
      No
       
      Yes but never have
       
      Yes and have raised at least one before
       
       
       
      * Do you use AIM reports? if so do you trust the results of the AIM reports?
       
      No I don't use AIM reporting
       
      Yes I use reports and I trust the results AIM produces
       
      Yes I use reports but I don't trust the results AIM produces
       
       
       
      * If you answered Yes to using the report function in AIM please explain further why you do or don't trust the results (if you answered no please enter N/A in the box)
         
       
       
       
      * When running a report do you know which input fields the report draws its information from?

       
      N/A
       
      Yes
       
      No
       
      Sometimes
       
       
       
      * What reports would it be helpful for you to be able to run (presuming the data you were given was correct)
         
       
       
       
      * Do you have a dashboard set up?
       
      N/A
       
      Yes
       
      No
       
      Don't know
       
       
       
      * If you don't have a dashboard or the one you have isn't suitable please list what information would be helpful for you to be able to see at a glance (E.G how many dogs were re homed this week)
         
       
       
       
      * Do you feel your department was consulted enough during the AIM development (please answer if you are head of a department)
       
      Not consulted at all
       
      Not Enough
       
      Yes
       
      Consulted too much
       
      N/A
       
       
       
      * If you answered Not consulted at all or Not enough to the above question re consultation please explain further. (Enter N/a where applicable)
         
       
       
       
      * It has been highlighted that there are a number of places where you could enter the same information (e.g. 5 places to log a call) do you have this problem and if so what pieces of information have multiple areas they can be imputed Please explain in as much detail as possible.
         
       
       
       
      * There are a number of repetitive processes that are done (E.G raising a sale) that could be simplified by having a single input form please list any repetitive processes that you feel would benefit from a dedicated input form. (if none please enter N/A)
         
       
       
       
      * Overall how do you feel about AIM? (you can select multiples)
       
      Difficult to work with
       
      Need more training
       
      Time consuming (more than necessary)
       
      Neutral
       
      like it
       
      Love it
       
      Easy to use
       
      Other
       

       
       
       
      Any other information that could be helpful or you feel is important for us to know?
         
       
      AIM Review Across all BDCH sites.