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Thank you for your participation in America's Health Insurance Plans (AHIP) Survey on Price Transparency.
Please answer all the survey questions based on the price transparency tools you offer IN THE COMMERCIAL MARKET, for both fully insured and self-insured products. Price transparency tools aimed at Medicaid and Medicare Advantage beneficiaries are outside the scope of this survey.
Please respond on behalf of all of your subsidiary plans, if applicable. If you would like to submit separate responses for your subsidiaries, please forward the survey link to appropriate staff and they will be able to submit a separate survey response.
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Instructions for Web-based Survey Tool
Due to multiple skip patterns in the survey, please note the following:
•Numbering of questions may appear to be out of sequence (for example, after answering question 5 you may be presented with question 8 and, then, question 10).
•Please do not use your browser's "Back" button. Your web browser's "Back" button will terminate the session and you will have to start at the very beginning.
If you encounter difficulties in answering a specific question or would like to return to the survey at a different time, please click on the button "Save page and continue later" at the bottom of the page. You will be prompted for an email address to which as new survey link will be sent. Your previous responses will be saved. Please use the new survey link sent by email to continue with your response.
If you have any questions about the survey or technical difficulties with your response, please contact German Veselovskiy at [email protected] or 202-778-8476. |
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| Section I. Contact Information and Plan Characteristics |
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| 1. Please provide your contact information. |
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| * 2A. What is your total fully insured commercial enrollment as of the end of September, 2013? | | |
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| * 2B. What is your total self-insured commercial enrollment as the end of September, 2013? | | |
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| * 3.What commercial markets do you service (please check all that apply)? |
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| Section II. Price Estimator Tools Questions |
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Definitions:
Price Estimator tools: For the purposes of this survey, by “price estimator tools” we mean tools that allow consumers to obtain estimates of prices associated with specific health care services that could be either provider-specific or based on geography.
Provider: In this survey we use the term health care provider to denote a healthcare professional (e.g., doctor, nurse) or facility (e.g., hospital, clinic) that delivers health care services.
Please respond to the survey based on price estimator tools you offer in the commercial market. |
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| * 4. Do your health plan members currently have access to price estimator tools? |
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| * 5. Please estimate what percentage of your commercial enrollees have access to third-party price estimator tools as of the end of September, 2013? | | |
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In this survey we use the term health care provider to denote a healthcare professional (e.g., doctor, nurse) or facility (e.g., hospital, clinic) that delivers health care services.
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| * 6. Do you supply your provider pricing or adjudicated claims data to third-party vendors (e.g., Castlight, Optum, Truven)? |
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In this survey we use the term health care provider to denote a healthcare professional (e.g., doctor, nurse) or facility (e.g., hospital, clinic) that delivers health care services.
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| * 6. Do you supply your provider pricing or adjudicated claims data to third-party vendors (e.g., Castlight, Optum, Truven)? |
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| * 7. For which populations do you supply provider pricing data (either adjudicated claims data or negotiated rates)? |
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| * 8. Do you plan to offer a price estimator tool in the future? |
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| Now, please tell us more about the price estimator tool(s) provided by your health plan. |
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In this survey we use the term health care provider to denote a healthcare professional (e.g., doctor, nurse) or facility (e.g., hospital, clinic) that delivers health care services.
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| 9. What capabilities are included in your price estimator tool(s) (please check all that apply)? Please respond to this question based on all tools you currently offer.
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| If other capabilities, not listed above, are included, please describe them: | | |
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| 10. What characteristics are taken into account in your price estimator tool(s) (please check all that apply, based on all price estimator tools that you currently offer)?
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| If other characteristics, not listed above, are taken into account, please describe them: | | |
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For the remainder of the survey:
Please answer the following questions based on the price estimator tool available only to your members (member ID or log-in required).
If you offer several member-only price estimator tools please respond based on the tool accessible to the largest number of your commercial members. |
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| * 11. When did you begin offering the price estimator tool to your members? |
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| * 12. For which health care services can your members obtain price estimates (please check all that apply)? |
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Please describe the types of physician services for which your members can obtain price estimates |
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| * 13. How do you choose which services to include in your price estimator tool? (please check all that apply)? |
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In this survey we use the term health care provider to denote a healthcare professional (e.g., doctor, nurse) or facility (e.g., hospital, clinic) that delivers health care services.
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| 14. What elements are displayed in your price estimator tool? (please check all that apply)
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| If other elements, not listed above, are displayed, please describe them: | | |
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| 15. What metrics are made available through your price estimator tool?
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| If you make other metrics available through your price estimator tool, please describe them: | | |
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| * 16. What data do you use to generate estimates in your price estimator tool (please check all that apply)? |
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| * 17. How often do you update the data used in your price estimator tool? |
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| 18. What other types of provider information do you make available to your members (please check all that apply)?
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| If you make other types of information available, please describe them: | | |
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| * 19. What medium do you use to deliver the price estimates to your members (please check all that apply)? |
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| * 20. How do you direct members to your price estimator tool (please check all that apply)? |
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| * 21. What kind of training or assistance do you offer your members in the use of your price estimator tool (please check all that apply)? |
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| * 22. Does your price estimator tool incorporate specific features making it more accessible for certain subpopulations (please check all that apply)? |
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| 23. Please describe the features of your price estimator tool that make it more accessible for certain subpopulations: | | |
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| * 24. Do you measure use of your price estimator tool by members? |
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| 25. What percent of your commercial enrollees are registered users of your web site as of the end of September, 2013 (i.e. have an account)?
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| 26. Please estimate the percentage of your registered web site users who are also using the price estimator tool as of the end of September, 2013.
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| * 27. How do you measure members’ use of your price estimator tool (please check all that apply)? |
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| * 28. Please describe the key characteristics of your members who are frequent users of your price estimator tool (e.g., " females with chronic conditions", "members residing in the Northeast", "CDHP members" etc.). | | |
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| * 29. In your experience, what features of your price estimator tool have proved to be most useful to members (check all that apply)? |
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| * 30. Are your members offered incentives to use your price estimator tool? |
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| * 31. What types of member incentives do you offer for use of price estimator tools (check all that apply)? |
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| * 32. Please describe to what activities you tie these incentives (e.g., previewing the tool, etc.) | | |
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| * 33. What quantifiable outcomes have you observed as a result of members using the price estimator tool (please check all that apply)? |
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| * 34. What challenges have you encountered in providing the price estimator tool to members (check all that apply)? |
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| 35. How have you addressed these challenges (if you chose in the previous question the following option: "No challenges experienced" you can skip this question)? | | |
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| 36. What changes, if any, do you plan to make to your plan estimator tool in the future? |
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In this survey we use the term health care provider to denote a healthcare professional (e.g., doctor, nurse) or facility (e.g., hospital, clinic) that delivers health care services.
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| 9. What capabilities are included in the third-party price estimator tool(s) offered to your members (please check all that apply)? Please respond to this question based on all tools they are currently offered.
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| If other capabilities, not listed above, are included, please describe them: | | |
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| 10. What characteristics are taken into account in the third-party price estimator tool(s) offered to your members (please check all that apply, based on all the price estimator tools that you currently offer)?
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| If other characteristics, not listed above, are taken into account, please describe them: | | |
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| * 11. When did you begin offering the third-party price estimator tool to your members? |
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| * 12. For which health care services can your members obtain price estimates (please check all that apply)? |
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Please describe the types of physician services for for which your members can obtain prices estimates: |
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| * 13. How do you choose which services to include in the third-party price estimator tool offered to your members? (please check all that apply)? |
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In this survey we use the term health care provider to denote a healthcare professional (e.g., doctor, nurse) or facility (e.g., hospital, clinic) that delivers health care services.
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| 14. What elements are displayed in the third-party price estimator tool offered to your members? (please check all that apply)
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| If other elements, not listed above, are displayed, please describe them: | | |
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| 15. What metrics are included in the third-party price estimator tool offered to your members?
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| If there are other metrics available through the third-party price estimator tool offered to your members please describe them: | | |
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| 16. What other types of provider information do you make available to your members (Please check all that apply)?
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| If your make available other types of information, not listed above, please describe them: | | |
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| * 17. What data are used to generate estimates in the third-party price estimator tool offered to your members(please check all that apply)? |
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| * 18. How often are the data updated in the third-party price estimator tool offered to your members? |
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| * 19. What media are used to deliver the price estimates to your members (please check all that apply)? |
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| * 20. How do you direct members to the third-party price estimator tool (please check all that apply)? |
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| * 21. What kind of training or assistance is offered to your members in the use of the third-party price estimator tool (please check all that apply)? |
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| * 22. Does the third-party price estimator tool available to your members incorporate specific features making it more accessible for certain subpopulations (please check all that apply)? |
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| 23. Please describe the features of the third-party price estimator tool available to your members that make it more accessible for certain subpopulations | | |
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| * 24. Do you measure use of the third-party price estimator tool by your members? |
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| 25. What percent of your commercial enrollees use the third-party price estimator tool as of the end of September 2013:
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| * 26. How is member use of the third-party price estimator tool measured (please check all that apply)? |
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| * 27. Please describe the key characteristics of your members who are frequent users of the third-party price estimator tool (e.g., " females with chronic conditions", "members residing in the Northeast", "CDHP members" etc.). | | |
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| * 28. In your experience, what features of the third-party price estimator tool have proved to be most useful to members (check all that apply)? |
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| * 29. Are your members offered incentives to use the third-party price estimator tool ? |
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| * 30. What types of member incentives do you offer for use of the third-party price estimator tool (check all that apply)? |
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| * 31. Please describe to what activities you tie these incentives (e.g., previewing the tool etc.) | | |
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| * 32. What quantifiable outcomes have you observed as a result of members using the third-party price estimator tool (please check all that apply)? |
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| 33. What challenges have you encountered in providing the price estimator tool to your members (check all that apply)? |
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| 34. How have you addressed these challenges (if you chose in the previous question the following option: "No challenges experienced" you can skip this question)? | | |
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| 35. What changes, if any, do you plan to make to the price estimator tool available to your members in the future? |
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