This survey aims to provide us with comprehensive feedback about what we do well and should continue doing, and what we need to improve. It is aimed at Governance Group members and third parties that use Lot 2 Agilisys services. The data will be used as part of monthly reporting as well as feeding into our internal improvement initiatives.This survey relates to the ICT Service Desk and Service Management services provided by Agilisys for Westminster City Council as part of Lot 2 ICT Services Framework Agreement. We really do value your feedback and are very much focused on continually improving the way we deliver our services. The online survey should take approximately 5 minutes to complete.You will not be able to save and return to the survey so we would appreciate if you can complete it in one attempt. We would very much appreciate it if you could respond by the 19th of June 2017.
Overall, how satisfied are you with the average timescales in which calls are despatched, progressed, chased or resolved by Agilisys? (On a scale of 1 to 7, where 1 is ‘Not at all’ and 7 is ‘Yes, completely’)
How satisfied are you with communications to and from Agilisys? (On a scale of 1 to 7, where 1 is ‘Not at all’ and 7 is ‘Yes, completely’)
How would you rate the customer service skills of the Service Desk Analysts who deal with you? (On a scale of 1 to 7, where 1 is ‘Not at all’ and 7 is ‘Yes, completely’) Please choose N/A if you have had no Service Desk interaction.
Overall, How satisfied are you with the Agilisys standard Service Management functions? (This includes the Change and Problem Management functions) (On a scale of 1 to 7, where 1 is ‘Not at all’ and 7 is ‘Yes, completely’) Please choose N/A if you have had no Service Desk interaction.
What do we do well?
What do we need to do better?
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