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  1. Surveys
  2. 2016
  3. April
  4. A
  5. Advertiser Survey April 2016
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Dear Valued Partner:

Upside.Digital is Australia’s leading network for email monetisation and acquisition. We’re experts in delivering performance driven email campaigns to advertisers and publishers looking to connect with Australians.


We thrive on service, performance and new technology and we want to make sure we are continually doing it right. Our valued partners are the best judge of this. As such I firstly want to thank you for giving us the opportunity to help you and serve you for your lead generation requirements in the past. Please can you now spend a couple of minutes giving us some feedback and thoughts on our current service to you. We appreciate your business and want to make sure we are always meeting your expectations.
Thank you,
Lee Bush
Director
 
 
 
In your most recent experiences with Upside.Digital, what was the quality of customer service you received:
 
Superior
 
Very Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
 
 
Would you please take a few minutes to describe your overall impression of Upside.Digital?
   
 
 
 
Now please think about the service, professionalism, time-frames and company portrayal of your Upside.Digital account manager. How satisfied are you with this person?
 
Superior
 
Very Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
 
 
Would you please take a few minutes to describe your feedback in regard to your account manager in more detail
   
 
 
ACCOUNT MANAGER


The following questions pertain to the account manager you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
Your account manager was very courteous
Your account manager handled my call quickly
Your account manager was very knowledgeable
 
 
Are there any other comments about your account manager you would like to add?
   
 
 
THE PROCESS


The following questions pertain to the process by which your most recent IO/Campaign was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory
All questions were appropriately addressed and answered
I had an informative and useful consultation regarding my brief with my account manager
The quote for my campaign given to me was as per my expectations
I was kept informed throughout my campaign of progress, results and any variations required to the initial brief
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by Upside.Digital including customer service, consultation, campaign brief, cost and results; how satisfied are you with Upside.Digital?
 
 
 
2 91146715Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing you with the highest level of customer service, technology and expertise in the future.

If you have any comments or concerns about this survey please Contact: -

UPSIDE.DIGITAL

Lee Bush

[email protected] or 02 91146715
 
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