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  5. Accounts Payable Satisfaction Survey
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Hello!
Are you ready to win a $25 gift card? To be eligible for our free drawing simply participate in a satisfaction survey for the Accounts Payable department at the Educational Service Center (ESC).  You will be asked questions about our level of service in a number of key areas.  It will take approximately 5 minutes to complete the questionnaire.

Your participation is greatly appreciated as it will help us to improve our efforts to serve staff, students, and our vendors.  You will remain anonymous, however, we do ask that you provide your department and campus to help us identify where to focus our improvement efforts.  If you have questions at any time about the survey or the procedures, you may contact Ron Paquette.  Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Which college do you work at?
 
City
 
District
 
East
 
Harbor
 
Mission
 
Pierce
 
Southwest
 
Trade
 
Valley
 
West
 
 
 
What area do you work in?
 
Accounting
 
Academics
 
Admissions
 
Benefits
 
Bookstore/Cafeteria
 
Business Office
 
Executive Offices
 
Facilities
 
Financial Aid
 
Human Resources
 
I.T.
 
Legal Dept
 
Payroll
 
Purchasing
 
S.F.P.
 
Other
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Availability of the AP staff (picking up phones, answering emails, returning calls)
Professionalism of AP staff (courteous, clear, concise, non-judgmental)
Timeliness of vendor, employee, and student payments
Accuracy of vendor, employee, and student payments
Effectiveness in solving payment problems
Responsiveness of the AP manager
Assistance at year-end closing
Processing of Conference & Travel Requests
Processing of POs, contracts, and STAs
Processing of professional memberships
Processing of personal reimbursements
Processing of legal, benefits, and HR-related payments
Assistance with utility payments and permits
Handling of lost and stale-dated checks
Processing of student stipends and CalCard transactions
 
 
 
To what extent do you agree with the following statement? 
The AP staff is willing to explain disbursement policies and procedures, and they are helpful in identifying the steps, documents, signatures, and other requirements needed to expedite payments.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
To what extent do you agree with this statement?
The AP department listens to campus suggestions on how to streamline processes and better meet the needs of internal and external customers.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
If you could change one thing in Accounts Payable (Educational Service Center) what would it be?
   
 
 
 
What training, resources, or other support from Accounts Payable would help you in your job? (If you identified training please recommend specific training topics).
   
 
 
 
Comments/Suggestions:
   
 
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