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Surveys
2008
September
A
Account Mgmt. Evaluation (Plan Sponsor)
Account Mgmt. Evaluation (Plan Sponsor)
Hello:
This survey is intended to better understand your needs as a client and how we can work better to meet those needs. Any negative feedback will require additional comments. Your feedback will remain strictly confidential.
Only feedback received through the survey will be recorded.
Thank you again for your time. Your honest feedback is appreciated. You can get started with the evaluation by clicking the
Continue
button below.
Knowledge:
Indicate the extent to which you agree that your Account Manager:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
understands your plan of benefits
Please provide specific comments in the area below.
Please provide specific comments in the area below.
understands the business needs of your company
Please provide specific comments in the area below.
Please provide specific comments in the area below.
understands the service expectations of your company
Please provide specific comments in the area below.
Please provide specific comments in the area below.
displays knowledge regarding SRC - Aetna products and services
Please provide specific comments in the area below.
Please provide specific comments in the area below.
clearly explains report results
Please provide specific comments in the area below.
Please provide specific comments in the area below.
Professionalism:
Indicate the extent to which you agree that your Account Manager:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
actively listens to and acknowledges your issues and concerns
Please provide specific comments in the area below.
Please provide specific comments in the area below.
provides appropriate verbal communication
Please provide specific comments in the area below.
Please provide specific comments in the area below.
provides appropriate written communication
Please provide specific comments in the area below.
Please provide specific comments in the area below.
works with you to develop a positive working relationship
Please provide specific comments in the area below.
Please provide specific comments in the area below.
Proactive Management:
Indicate the extent to which you agree that your Account Manager:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
monitors your account on an on-going basis
Please provide specific comments in the area below.
Please provide specific comments in the area below.
communicates potential problematic issues
Please provide specific comments in the area below.
Please provide specific comments in the area below.
provides viable alternatives to meet your business needs
Please provide specific comments in the area below.
Please provide specific comments in the area below.
manages system conversions and changes in plan design in an organized manner
Please provide specific comments in the area below.
Please provide specific comments in the area below.
sets realistic expectations regarding turn-around time
Please provide specific comments in the area below.
Please provide specific comments in the area below.
sets realistic expectations regarding cost
Please provide specific comments in the area below.
Please provide specific comments in the area below.
Accessibility:
Indicate the extent to which you agree that your Account Manager:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
is available to you
Please provide specific comments in the area below.
Please provide specific comments in the area below.
allocates appropriate time when meeting with you
Please provide specific comments in the area below.
Please provide specific comments in the area below.
demonstrates flexibility with regard to schedule changes
Please provide specific comments in the area below.
Please provide specific comments in the area below.
provides/communicates alternate contacts in the event of their absence
Please provide specific comments in the area below.
Please provide specific comments in the area below.
advises you of schedule limitations
Please provide specific comments in the area below.
Please provide specific comments in the area below.
Responsiveness:
Indicate the extent to which you agree that your Account Manager:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
responds to your inquiries in a timely manner
Please provide specific comments in the area below.
Please provide specific comments in the area below.
provides thorough responses to your inquiries
Please provide specific comments in the area below.
Please provide specific comments in the area below.
follows-through regarding outstanding issues/items
Please provide specific comments in the area below.
Please provide specific comments in the area below.
solicits the assistance of SRC - Aetna product experts when needed
Please provide specific comments in the area below.
Please provide specific comments in the area below.
In order for us to keep our records updated, please indicate the number of eligible employees.
Please provide any other comments or suggestions:
Please contact
[email protected]
if you have any questions regarding this survey.
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