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  1. Surveys
  2. 2013
  3. September
  4. A
  5. Account Management Satisfaction
0%
Exit Survey
 
 
Hello:
You are invited to participate in our quick Inmar internal survey regarding the recently developed Account Manager role in Supply Chain Client Services. It will only take 5-8 minutes to complete the questionnaire. We'd ask that you take the survey by September 13, 2013 close of business.

As you may know, Supply Chain Client Services added the Account Manager role to our service model in mid-2012, and is utilizing this role to support daily client needs, facilitate communication across the network, and serve as a strategic connection to sales.

Your survey response is anonymous and will be used to help Client Services understand how we can best work with Inmar Operations to ultimately serve the needs of our clients. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Melissa Parker at [email protected] or 1-800-765-1277 x1946.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How satisfied are you with the new Account Manager role and its effectiveness?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
* Of the Account Manager team, who do you interact with regularly?
 
Jesse Auer (Altria)
 
Cindy Luper Glascoe (Advance Auto, Balkamp, Dollar General, Harbor Freight, Orchard Upply)
 
Caroline Harrell (Academy Sports, ADT, Meijer, Office Depot)
 
Amanda Harper (Altria, J&J, Lifescan, Reckitt Benkiser, WalMart, ValuDrug)
 
Mara Schofield (Publix, Rite Aid)
 
 
 
* Thinking about the Account Manager you interact with, how well does he/she keep you informed of open issues?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
I do not hear from the Account Manager
 
 
 
* Thinking about the Account Manager you interact with, how well does he/she keep you informed of open issues?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
I do not hear from the Account Manager
 
 
How satisfied are you with you Account Manager's ability to:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Lead Projects
* Resolve Client Issues
* Act with Professionalism
* Communicate Effectively
* Overall
 
 
 
* Can you provide any feedback that might help your Account Manager be more effective? Please be specific. Responses will be kept confidential, but will help us to develop the roles and responsibilities.
   
 
Thank you for your feedback. We hope to conduct similar surveys in the future to provide for better collaboration between business units at Inmar. We are grateful for your participation.