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| Do you need to use e-government websites? Why? |
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| About how many times do you need to use it? |
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| How easy it is to find the information you are looking for on e-government websites? |
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| Did theses websites serve you properly as the traditional services? |
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| Do you consider them useful in their services? |
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| Have you ever faced problem while using them? Specify what the problem is! |
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| Do you think that the system of e-government services have to improve? If yes, in which area? |
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