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| This questionnaire will be used for research purposes and might be looked at for departmental improvement too. But all your responses will completely anonymous. |
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| How long have you been in this company? |
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| What is your educational level? |
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| The following section includes a series of questions that relate to your experiences as a working member of your organization. Please read each statement and rate it carefully. |
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| My job gives me a strong feeling of satisfaction and achievement |
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| I feel happy to go to work every day |
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| My managers appreciate my efforts and reward my performance |
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| The company does a great job in receiving our feedback and acting upon it |
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| I can freely speak up, express my opinion and give suggestions to improve the department |
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| I believe I have a secure job |
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| Excellence in the workplace is acknowledged in my department (employee of the month, year etc.) |
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| FCR (First Call Resolution) puts high pressure on me |
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| I believe there is a good balance between my life and my job (job-life balance) |
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| My job allows me to learn new things and gives me the opportunity to grow in my career |
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| Call center work is repetitive and involves a lot of routine work |
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| I am likely to look for another job outside my organization |
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| Which of the following factors mostly discourage you at work? |
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| Promotion in the company mostly goes to individuals who: |
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| Employees have a fair opportunity of receiving a promotion and are treated equally regardless of their age, sex, nationality or other factors not related to work: |
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