AAG Customer Satisfaction Survey (R)

Were you aware of AAG before inquiring about a reverse mortgage?

No

Yes

I don't remember

How did you hear about Reverse Mortgages?

Prior to contacting AAG, what was your overall opinion of our company?

Positive opinion

Neutral opinion

Negative opinion

Prior to contacting AAG, what was your overall opinion of reverse mortgages?

Never heard of before

Positive opinion

Neutral opinion

Negative opinion

Was your decision to use AAG influenced by our spokesperson, Senator Fred Thompson?

Yes, positively influenced

Yes, negatively influenced

No, I was not influenced

How many other reverse mortgage companies did you correspond with before contacting AAG?

0

1-2

3-4

5 or more

What is the primary use of your Reverse Mortgage? You can check 1 or ALL the boxes.

Pay off existing mortgage

Pay credit card bills

Pay off medical bills

Pay for home improvement

Provide financial security

Improve retirement lifestyle

Other

How would you rate the initial call back from your reverse mortgage professional?

Timely

Not timely

How would you rate your reverse mortgage professional’s willingness to answer your questions during the application process?

Very responsive

Somewhat responsive

Slow/difficult to get a response

Impossible to get a response

How would you rate your reverse mortgage professional’s willingness to answer your questions after your loan was closed?

Very responsive

Somewhat responsive

Slow/difficult to get a response

Impossible to get a response