A study to increase the market share of ALSTOM Ltd

Name

Company Name

Designation

Nature of business

Utility

Industry

OEM

Other

Why did you choose ALSTOM products?

Have you used ALSTOM products earlier?

Yes

No

How did you come to know about ALSTOM?

Have you used any other make Relays/Controlpanel products?

Yes

No

Name of the company

What is the difference between ALSTOM'S products and other company products?

Are you currently using any other make products along with ALSTOM products?

Yes

No

Why?

Among the different company products you use how will you rank them?

1st

2nd

3rd

4th

5th

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Your satisfactory level on the product range offered by ALSTOM.

Are you aware that there is a seperate training division for customers in ALSTOM?

Yes

No

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Your satisfactorylevel on the training programs conducted by ALSTOM

Your suggestions / Expectations . . .

Do you feel that more training programs should be organised?

Yes

No

(Optional Question) Your view on, why some of your competitors / T&D units prefer other company's prducts?

Your Suggestions . . .

What are tye areas among the following where you feel ALSTOM needs to refocus?