A study of CRM practices adopted by SME's in India

Name & location of your organization

Year of establishement

Type of organization

Proprietorship

Partnership

Private Limited

Public Limited

How many people work at your organization ?

less then 5

5 to 10

10 to 20

more then 20

What is annual turn over of your organization ?

less then 1 million ( < 10 lakhs )

1 to 5 million ( 10 to 50 lakhs )

5 to 10 million ( 50 lakhs to 1 crore )

Over 10 million ( More then 1 Crore )

What is your main business?

Does your organization has Customer Relationship Management ( CRM ) ?

Yes

No

What do you mean by CRM ?

Do you think that CRM has benefited your organization?

Yes

No

Not sure

How much important is CRM for your organization ?
( 1 least, 10 highest )