A Content Analysis of Facebook as a Communication

1. Age:

18-21

22-23

23-26

27 and over

Other

2. Race:

3. Gender:

Male

Female

4. Educational Level:

5. From which facility do you use to access the Facebook page? (Select all that apply)?

University Lan after 4 P.M

Cell Phone

Laptop

Personal computer at home

6. What do you think are the barriers to effective communicaiton in using Facebook to interact with the university? (Select all that apply)?

Facebook is banned until 4 P.M in LANs and wireless LANs

Concerned about privacy on Facebook

Do not receive feedback from the University intime for my inquiries

LANs give only certain time limit to students to access internet

7. Do you think that communicating with the university through the Facebook page is useful to students (Select all that apply)?

Yes, it meets the needs of students

Yes, it is the best channel to communicate as the students are on Facebook

Yes, easy to receive information during emergencies (e.g. strikes)

No, it clutters my home profile page, i like to be personnel

Do not know

8. What do you like most about University Facebook (Select all that apply)?

To get information about the Univeristy news, events, view pictures instantly

Application and other enquiries

To engage with fellow students and alumni

Taking part in the competitions that the University run to engage students

To lodge complaints

9. What do you think is most irritating about the Facebook as a communication tool between the University and students?(Select all that apply)?

Multiple Facebook pages for the University and Departments

If i don't receive an update from University about my query

My homepage gets full with too many messages from University

10. Do you have any suggestions to improve the effectiveness of current Facebook page to enhance communicaiton.